PRIVACY POLICY

Last Updated: 3 December 2025
FIT QUEST PTY LTD
Website: https://www.fitquest.com.au
App: Fit Quest

1. Introduction

FIT QUEST PTY LTD ("Fit Quest", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal and health information when you use the Fit Quest app, website, and associated services ("Services").

By accessing or using our Services, you agree to this Privacy Policy.

2. Information We Collect

2.1 Personal Identification Information

  • Full name

  • Email address

  • Phone number

  • Date of birth

  • Billing information

2.2 Account Information

  • Login credentials

  • Subscription and payment status

  • App settings and preferences

2.3 Health & Fitness Data

Fit Quest collects health-related information relevant to your fitness programming, including:

  • Body weight & measurements

  • Nutrition data (calories, macronutrients)

  • Step count and activity data

  • Training logs and exercise performance

  • Heart rate ranges (if manually entered or integrated)

  • Progress photos (optional)

2.4 Automatically Collected Data

When using our website or app, we may collect:

  • Device information

  • IP address

  • Browser type

  • Usage statistics

  • Cookies and analytics data

  • Location information (only if enabled by you)

3. Health Data Utilization

Fit Quest uses health data solely to personalise your training and nutrition experience.
This includes:

  • Analysing key health and performance metrics

  • Monitoring progress toward fitness goals

  • Making informed program adjustments

  • Providing personalised insights and recommendations

Your health information is always:

  • Stored securely

  • Not shared with third parties

  • Used only within the Fit Quest ecosystem

4. How We Use Your Information

We use your information to:

  • Deliver personalised coaching programs

  • Communicate with you through email, app messages, and notifications

  • Track and display your progress

  • Process payments and manage subscriptions

  • Improve app features, user experience, and performance

  • Ensure platform security and prevent fraudulent activity

  • Comply with legal and regulatory obligations

5. Sharing Your Information

We do not sell or trade personal information.

We may share data only with trusted service providers who help us operate our Services, including:

  • Everfit (app and coaching platform)

  • Payment processors

  • Analytics providers

We may also disclose information if required by law or to protect the rights, safety, or property of Fit Quest or its users.

6. Data Storage & Security

We maintain strict privacy and security measures, including:

  • Encrypted data storage

  • Secure servers

  • Access-controlled systems

  • Continuous monitoring

While we follow industry best practices, no digital platform can guarantee absolute security.

7. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve user experience

  • Analyse site traffic

  • Remember preferences

  • Support essential site functions

You may disable cookies in your browser, but some features may not function correctly.

The Fit Quest app may also request optional location permissions for enhanced functionality.

8. Links to Third-Party Sites

Our Services may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing personal information.

9. Accessing, Updating, or Correcting Your Information

You may request:

  • Access to your personal information

  • Corrections of inaccurate data

  • Updates to account details

Requests can be made via our contact form or by emailing us.

10. Account & Data Deletion

You may request the deletion of your Fit Quest account and associated personal information at any time.

How to Request Account Deletion

You can submit a deletion request via:

  • In-app settings (Delete My Account), or

  • Email: support@fitquest.com.au

Please include:

  • Subject line: “Delete My Account”

  • Your full name

  • The email associated with your Fit Quest account

We will take commercially reasonable steps to honour your request.

Some data may be retained for legal, security, or administrative purposes.
Communications or comments submitted through the Service may not be eligible for deletion.

11. Children's Privacy

Fit Quest is not intended for individuals under 16 years of age.
We do not knowingly collect information from children without parental consent.

12. International Users

By accessing our Services from outside Australia, you consent to your information being processed in Australia or by authorised third-party providers operating internationally.

13. Changes to This Privacy Policy

This Privacy Policy may be updated periodically.
Updates will be posted on this page with a revised "Last Updated" date.
Continued use of our Services indicates acceptance of any changes.

14. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

FIT QUEST PTY LTD
Website: https://www.fitquest.com.au
Email: support@fitquest.com.au
Australia